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Bosch Mobility
When vehicles are in daily use, unplanned downtime can quickly become an organizational problem. With the Bosch Vehicle Care Assistant (VCA), Bosch is expanding its digital portfolio for workshops and fleet customers.
Project Manager for the Vehicle Care Assistant
The software digitally connects vehicles of small and medium-sized companies with their designated Bosch Car Service workshop. Based on relevant vehicle data such as mileage, tire pressure, service intervals, or warning messages, maintenance needs can be identified early, and service appointments can be planned proactively and efficiently. This helps companies to increase fleet availability and reduce unplanned downtime.
Companies with smaller vehicle fleets, such as craft businesses, delivery services, and care and mobility services, heavily rely on the availability of their vehicles in their daily operations. At the same time, many of these companies do not have their own fleet management systems. The Vehicle Care Assistant closes this gap with an easy-to-use digital solution.
Via the vehicle's integrated connectivity or an OBD dongle, relevant vehicle data is transmitted to the designated workshop and can be viewed in the Vehicle Care Assistant. The Bosch Car Service workshop can continuously monitor the vehicle's condition and proactively contact its customers in case of warning messages or upcoming maintenance. This allows companies to benefit from better predictability, reduced administrative effort, and more transparency about the condition of their vehicles, leaving them more time for their core business.
The Vehicle Care Assistant also opens up new opportunities for Bosch Car Service workshops. Instead of only becoming active in the event of maintenance or damage, they can now provide their customers with predictive support and position themselves more strongly as long-term mobility partners for local businesses.
The early detection of service needs also facilitates better workshop utilization planning and creates additional potential for plannable service revenues and stronger customer loyalty.
With digital solutions like the Vehicle Care Assistant, Bosch continues to drive the transformation towards data-based and connected service offerings in the independent aftermarket. The service is now available in Germany, Denmark, Finland, France, the Netherlands, Spain, and the United Kingdom, with a gradual rollout planned for other European countries.
With vehicle care assistant, Bosch offers a software solution for fleet operators that ranges from reporting a vehicle's maintenance needs to scheduling workshop appointments. Additional hardware retrofits are not necessary because a manufacturer-specific interface is used. The software helps reduce fleet vehicle downtime and optimize uptime. By identifying required maintenance early, vehicle care assistant helps prevent consequential damage and warranty claims due to missed maintenance.
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